qqaa's Complete Terms and Conditions

qqaa is an online gaming platform that provides various entertainment gaming services for players in Bangladesh, including slots, cricket betting, casino and crash games.

By using this Platform you confirm that:

• You have read and fully understood these terms and conditions.
• You agree to these terms and conditions, the privacy policy and the responsible gaming policy.
• You are playing in your own name and for yourself, and are not representing any other person.
• You are bound to comply with all laws and regulations applicable in your jurisdiction.

The following eligibility requirements must be met to create an account and play games on the qqaa platform:

2.1 Age Requirement

This Platform is for persons aged 21 and above only. Minors are strictly prohibited from creating an account or playing games. If it is proven that a user does not meet the age requirement, that account and all funds held in it will be forfeited.

2.2 One Account Policy

Only one account is permitted per person, address or household. Creating multiple accounts by the same person or household may result in immediate closure of all accounts and forfeiture of any funds held in them.

2.3 Location Requirement

Users must confirm for themselves that participation in online gaming is permitted under the laws of their own jurisdiction. Full responsibility for compliance with applicable laws rests with the user.

When creating an account at qqaa you must provide accurate and complete information. Providing false or incomplete information may result in account closure.

3.1 Information Required at Registration

• Full legal name (as shown on national ID card)
• Valid email address
• Age and date of birth
• Payment method details (bKash, Nagad, Rocket, Upay or bank account)

3.2 KYC Verification

qqaa reserves the right to verify a user's identity at any time. The following documents may be requested for withdrawal requests or in cases of suspicious activity:

• Scanned copy of national ID card or passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of payment method

3.3 Account Security

It is your responsibility to keep your account password secure. Giving anyone else access to your account or sharing it is strictly prohibited. If you suspect unauthorized access, notify our support team immediately.

4.1 Deposit Terms

The following payment methods can be used to deposit funds at qqaa: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳200 (for each method)
• The payment method used for deposits must be registered in the user's own name
• Deposits through third parties are strictly prohibited
• Balance will be added to the account after successful processing

4.2 Withdrawal Terms

The following conditions must be met before requesting a withdrawal:

• Minimum withdrawal amount: ৳1,000
• Wagering requirements on any active bonus must be completed
• KYC verification must be completed
• Withdrawals will only be made to the same payment method used for the deposit

4.3 Reasons for Rejection

Withdrawal requests may be rejected or delayed in the following circumstances:

• KYC verification is incomplete
• Bonus wagering requirements have not been met
• Suspicious or unusual transactions
• While an active investigation is ongoing on the account

qqaa provides various bonuses and promotional offers. The following terms apply to the use of these bonuses.

5.1 Welcome Bonus

New members are eligible to receive a 120% bonus up to ৳20,000 on their first deposit. Terms of this bonus:

• Wagering requirement: the bonus amount must be wagered 25 times
• The bonus applies to the first deposit only
• The bonus balance cannot be withdrawn until wagering is complete
• Each game may not contribute equally to bonus wagering

5.2 VIP Cashback Program

qqaa offers weekly cashback at three VIP levels:

• Bronze level: up to 0.5% weekly cashback — starts for regular players
• Silver level: up to 1.0% weekly cashback — earned through active participation
• Gold level: up to 1.5% weekly cashback — for the most loyal players at the highest level

Level advancement depends on regular activity and engagement with the Platform.

5.3 Bonus Abuse

qqaa maintains a strict policy against abuse of the bonus system, strategic betting or breach of bonus terms. If a user violates the bonus policy, qqaa reserves the right to cancel all bonuses and forfeit any associated winnings.

All games on qqaa are operated fairly and transparently. The Platform features games from the world's leading providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and Microgaming.

6.1 Fair Play Policy

• All game outcomes are determined by a Random Number Generator (RNG)
• qqaa has no predetermined influence over any game outcome
• Game data is transmitted through secure SSL encryption

6.2 Betting Limits

Minimum and maximum betting limits are set for various games. These limits are displayed within the game and may change at any time. It is recommended to check the current limits before placing a bet.

6.3 Technical Errors

Abnormal winnings or results caused by any technical fault or software error will be considered void. qqaa reserves the right to review and correct the relevant transactions in such circumstances.

qqaa expects users of the Platform to follow the code of conduct below:

7.1 Prohibited Activities

Participation in any of the following activities is strictly prohibited:

• Providing fraudulent information or identity fraud
• Money laundering or use of funds from illegal sources
• Software hacking, use of bots or automated systems
• Disruptive or harassing behavior toward other players
• Strategic abuse of bonus terms
• Creating multiple accounts
• Using another person's account

7.2 Consequences of Violations

In the event of a code of conduct violation, qqaa may take the following actions:

• Temporarily or permanently suspend the account
• Cancel bonuses and associated winnings
• Notify legal authorities if required

qqaa gives the highest priority to protecting users' personal and financial information.

8.1 Data Protection

• All data is secured with SSL encryption
• Payment information is never shared with third parties
• Personal information is used only for the purpose of providing services

8.2 Cookie Policy

qqaa uses cookies to improve the website user experience. By using the Platform you consent to the use of cookies. For more details, please read our Privacy Policy.

8.3 Third-Party Data Sharing

qqaa does not sell or share any personal information with third parties for commercial purposes. However, required information may be provided in response to legal obligations or requests from regulatory bodies.

qqaa firmly believes in responsible gaming. Gaming is for entertainment, not as a means of earning money.

9.1 Limit-Setting Tools

qqaa provides the following limit-setting features for users:

• Daily, weekly and monthly deposit limits
• Session time limits
• Temporary Break or Self-Exclusion Option
• Loss Limit Setting

9.2 Signs of Problem Gaming

If you experience any of the following signs, it is recommended that you seek help:

• The urge to place more bets to recover lost money
• Hiding gaming from family or friends
• Being unable to stop gaming
• Financial or personal problems caused by gaming

Visit our Responsible Gaming page to learn more.

10.1 Closure at the User's Initiative

Any user may close their account at any time. It is recommended that all eligible balances be withdrawn before closing the account. Account closure requests must be submitted through the support team.

10.2 Closure at qqaa's Initiative

qqaa may close or suspend an account in the following circumstances:

• Violation of these terms and conditions
• Evidence of fraudulent activity
• Suspicion of money laundering
• Legal or regulatory obligations
• Extended inactivity

10.3 Inactive Accounts

If an account has had no activity for 12 months or more, it will be considered inactive and qqaa will notify the relevant user and take the necessary steps.

qqaa is not liable for:

• Losses caused by technical errors or internet connection disruptions
• Errors by third-party service or software providers
• Account misuse due to the user's own negligence
• Consequences of violating the laws of the user's own jurisdiction
• Consequences of the user's personal or financial decisions

11.1 Maximum Liability

In any circumstance, qqaa's maximum liability shall be limited to the amount equal to the current balance in the relevant user's account.

qqaa reserves the right to change, amend, or update these terms and conditions at any time. Regarding changes:

• Registered users will be notified by email of significant changes
• Updated terms and conditions will take effect from the date they are published on the website
• Continued use of the platform after a change will be considered acceptance of the new terms
• If a user does not agree to the new terms, they may request closure of their account

The date of the most recent update will always be displayed at the top of this page. It is recommended that these terms and conditions be reviewed regularly.

13.1 Contact Methods

If you have any questions or concerns regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]

13.2 Complaints Process

If you have a complaint, please contact our support team in the first instance. We are committed to providing an initial response to all complaints within 48 hours. If the issue is not resolved at the first stage, the matter will be escalated to senior management.

13.3 Applicable Law

The principles of general international commercial contract law shall apply to the interpretation and enforcement of these terms and conditions.